At DotFiler.com, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return and refund process, subject to the following conditions:
Return Eligibility:
– You may initiate a return within 7 days of receiving your order.
– Returns are accepted for items that are unused, unwashed, and in their original condition with tags attached.
– Returns are not accepted for final sale items, including but not limited to clearance items and items marked as non-returnable.
Wrong or Damaged Products:
– In the rare event that you receive a wrong or damaged product, please contact us immediately at return@dotfiler.com to request a return authorization.
– We will require photo evidence of the wrong or damaged product to facilitate the return process.
Return Authorization:
– All returns must be approved by our customer service team before they can be processed.
– To request a return authorization, please email us at return@dotfiler.com with your order number and a detailed description of the issue.
Return Process:
– Once your return is approved, we will provide you with instructions on how to return the item.
– You will be responsible for shipping the item back to us using a trackable shipping method.
– Please ensure that the item is securely packaged to prevent damage during transit.
Refund Timeline:
– Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
– If your return is approved, your refund will be processed within 5 to 7 working days.
– The refund will be issued to the original method of payment used for the purchase.
Non-Refundable Items:
– Shipping charges are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to our error.
– We are not responsible for any lost or damaged items during return shipping, so we recommend using a trackable shipping method and purchasing shipping insurance.
Contact Us:
– If you have any questions or concerns about our return and refund policy, please contact us at return@dotfiler.com.
By making a purchase on DotFiler.com, you agree to abide by the terms of this return and refund policy. We strive to provide a seamless shopping experience and are committed to resolving any issues promptly and fairly.